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At Technos we understand our customers and the complexity
of today's Advanced Semiconductor Manufacturing environment.
We have designed our customer support around the specific
needs and sensitivities of the semiconductor industry
and employ industry knowledgeable service engineers dedicated
to the products installed:
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Proactive PM Schedule, Improves Mean
Time To Failure - MTTF |
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Factory Trained and Experienced Service Engineers,
Lowers Mean Time To Repair - MTTR |
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Optimal Service Engineer-to-Tool Ratio, for Quick
Response Time |
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24/7 Telephone Support |
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Large Dedicated and Centrally Located Spares Inventories
in the US and EU |
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Customized Service Contracts and Operator Training
Programs |
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Advanced Applications Training and Support |
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Service Contracts |
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Two hour Phone Response 24 x 7 x 365
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24 Hour On-Site Response 8 x 5 Coverage (optional
24 x 7) |
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Time and Materials |
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Customized Contracts to Meet Specific Customer
Requirements |
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Training Programs (classes
held throughout the year as required) |
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Factory Training |
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Operator Training |
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- System Use
- Consumables Maintenance
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Applications Audits |
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- System Utilization Analysis
- New Applications Review/Training
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| For more information or to
request service please
call John Dorgan at
1-866-TECHN06 (1-866-832-4666) or
e-mail customersupport@technos-intl.com |
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applications
